We recently paused all booking activity as part of an internal review, and assessments made during this time have led to the very difficult decision to close WhipCar. We wanted to say thanks and provide a little more information on this page for the existing WhipCar members who made our peer-to-peer rental platform the vibrant and exciting community that it has been.
A: As of March 12th, WhipCar is no longer accepting or arranging insurance for bookings. Bookings due to begin on or after March 12th and the corresponding insurance certificates have been cancelled, and all affected drivers have been fully refunded. We are not accepting new users, and WhipCar members can no longer log-in to the site. Existing WhipCar members should refer to booking correspondence in their email inbox if they require information regarding past bookings.
A: Owners with bookings ending in March will be paid for these bookings the week of March 18th. These owners will receive a confirmation email at the time of payment detailing the bookings they are being paid for as well as their total earnings amount.
A: We completely understand. We feel so lucky to have witnessed many great booking experiences and relationships form on WhipCar. However, while so many of you saw the future, we have discovered there are still barriers to widespread adoption of peer-to-peer car rental in the UK. We know that this probably seems very sudden, but we hope that our customers understand that we made the decision to close quickly in order to be able to treat our community and our business partners fairly. We wanted to inconvenience as few people as possible and not prolong any uncertainty for longer than necessary.
A: You are welcome to email firstname.lastname@example.org if you have any questions or concerns. If you are contacting us about a past booking, please provide as much information as possible including the booking number, your full name, contact information, relevant documentation and a complete description of the matter. Please understand that we are prioritising our existing members with past booking issues when responding to incoming email. We will do our very best to get back to you as soon as possible.